Refund policy

RETURN AND REFUND POLICY

Made-to-Order Products

Most Lost Sheep Lifestyle products are created only after an order is placed. Because these items are made to order, we do not accept returns or exchanges for choosing the wrong size or color, changing your mind, or buyer’s remorse.

Please review all product descriptions, images and sizing charts carefully before completing your purchase.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, misprinted or different from what you ordered, contact us within 30 calendar days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs showing the full product and issue
• A photograph of the size tag when the size or product received is incorrect
• Photographs of the packaging when the item was damaged during delivery

Do not discard the product or packaging until the claim has been reviewed.

Approved Claims

After reviewing the information provided, Lost Sheep Lifestyle may offer a replacement or refund for an eligible damaged, defective, misprinted or incorrect item. Minor differences in color, print placement or appearance that result naturally from the printing process may not qualify as defects.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. Once an order has entered production, it cannot normally be changed or canceled. We cannot guarantee that a cancellation request will be received before production begins.

Incorrect Addresses and Failed Deliveries

Customers are responsible for providing a complete and accurate delivery address. If an order cannot be delivered because of an incorrect or incomplete address, additional production or shipping charges may be required to send a replacement.

Unauthorized Returns

Do not mail products to the address shown on the package or return label unless Lost Sheep Lifestyle provides written return instructions. Unauthorized returns may not be received or refunded.

Refund Processing

Approved refunds are issued to the original payment method. Processing time after approval depends on the customer’s bank or payment provider.

For questions or to report an order problem, contact Lost Sheep Lifestyle through the Contact page on our website. Include your order number so we can assist you efficiently.